At Accessoriesrays, we want you to be completely satisfied with your purchase. If you are not happy with your items, we are here to help. Please read through our returns policy below for detailed information.

1. Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging, including any tags, labels, or accessories that came with the product.
  • Sale items are not eligible for returns unless they are defective or damaged.
  • To complete your return, we require a receipt or proof of purchase.

2. Return Process

  • To initiate a return, please contact our customer service at service@accessoriesrays.com or call us at +1234567890. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
  • After your return request is reviewed, we will provide you with the return shipping address. Please ensure that the item is properly packed and secure before sending it back.
  • You are responsible for paying the return shipping costs unless the item was received damaged, defective, or incorrect. In these cases, we will cover the return shipping expenses.
  • We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • If you haven’t received a refund after the stated period, first check with your bank or credit card company, as it may take some time for the refund to be officially posted.
  • If you’ve done this and still have not received your refund, please contact us at service@accessoriesrays.com.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at service@accessoriesrays.com.
  • For exchanges due to size or color preference, we recommend returning the original item and placing a new order.

5. Shipping Costs for Returns

  • Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping (Flat Shipping: $4.85 or Express Shipping: $8.95) will be deducted from your refund unless the return is due to a defective or incorrect item.
  • For orders eligible for free shipping (orders over $50), the actual shipping cost may be deducted from your refund if the returned items reduce the total order value below $50.

6. Non-returnable Items

  • Certain types of products, such as customized hats or items marked as final sale, are not eligible for return.
  • Health and personal care items, such as used hats, cannot be returned.

7. Damaged or Defective Items

  • If you received a damaged or defective item, please contact us immediately at service@accessoriesrays.com with the details and a photo of the damage. We will provide instructions on how to return the item for a full refund or replacement.

For any further questions regarding returns or refunds, please reach out to us at service@accessoriesrays.com or call us at +1234567890. We are here to assist you!